Frost Bank: Frost National Bank is Texas-based bank. They a...
A Frost Bank customer review by GetHuman user GetHuman-320846 from November 9th, 2017
Background on GetHuman-320846's case
GetHuman: GetHuman-320846 - can you tell our other Frost Bank customers when your case took place?
GetHuman-320846: Sure. It was morning, on November 6th.
GetHuman: Did you reach out to Frost Bank, and if so, how?
GetHuman: And which of these common Frost Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-320846 a list of common Frost Bank problems)
GetHuman-320846: "Setup an account" was why I was trying to call.
GetHuman-320846's review of Frost Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Frost Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-320846: Frost National Bank is Texas-based bank. They always answer their phones quickly and their reps are always courteous and helpful.
GetHuman: Let's quantify your experience contacting Frost Bank. On a scale of 1 to 5, how easy is it go get help on a Frost Bank problem?
GetHuman-320846: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-320846: I'd give them a three out of five on communication.
GetHuman: And what about Frost Bank's ability to quickly and effectively address your problem?
GetHuman-320846: For that I would say five out of five.
GetHuman: And finally- any advice for other Frost Bank customers?
GetHuman-320846: Call them early in the day or late. Don't forget any personal or account information you might need for Frost Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-320846 taken from his Frost Bank customer service problem that occurred on November 6th, 2017.
Frost Bank
5.00 of 5 stars | 9 reviews
GetHuman-320846's Frost Bank Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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