Furniture.com: No one is answering the Customer Service line...
A Furniture.com customer review by GetHuman user ~MsSunshyne from November 24th, 2017
Background on ~MsSunshyne's case
GetHuman: ~MsSunshyne - can you tell our other Furniture.com customers when your case took place?
~MsSunshyne: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Furniture.com, and if so, how?
GetHuman: And which of these common Furniture.com customer issues best describes the reason you wanted to talk to them?
(Shows ~MsSunshyne a list of common Furniture.com problems)
~MsSunshyne: "Warranty claim" was why I was trying to call.
~MsSunshyne's review of Furniture.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Furniture.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MsSunshyne: No one is answering the Customer Service line. I keep calling *-***-***-**** and only get a voicemail and no returned call, and this is during business times. My **% discount did not go through on my Order* *******. Please help!
GetHuman: Let's quantify your experience contacting Furniture.com. On a scale of 1 to 5, how easy is it go get help on a Furniture.com problem?
~MsSunshyne: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MsSunshyne: I'd give them a three out of five on communication.
GetHuman: And what about Furniture.com's ability to quickly and effectively address your problem?
~MsSunshyne: For that I would say two out of five.
GetHuman: And finally- any advice for other Furniture.com customers?
~MsSunshyne: Call them early in the day or late. Don't forget any personal or account information you might need for Furniture.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MsSunshyne taken from his Furniture.com customer service problem that occurred on November 22nd, 2017.
Furniture.com
1.00 of 5 stars | 3 reviews
~MsSunshyne's Furniture.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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