Futonland.com: Went to Williamsburg location to get a futon. W...
A Futonland.com customer review by GetHuman user ~Brooklynite from November 12th, 2017
Background on ~Brooklynite's case
GetHuman: ~Brooklynite - can you tell our other Futonland.com customers when your case took place?
~Brooklynite: Sure. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Futonland.com, and if so, how?
GetHuman: And which of these common Futonland.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Brooklynite a list of common Futonland.com problems)
~Brooklynite: "Installation/delivery" was why I was trying to call.
~Brooklynite's review of Futonland.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Futonland.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brooklynite: Went to Williamsburg location to get a futon. Worst service ever!!! Salesperson was on personal call and didn't help me for a while. Afterwards he got very nasty when I asked about return policy. So happy I didn't buy here.
GetHuman: Let's quantify your experience contacting Futonland.com. On a scale of 1 to 5, how easy is it go get help on a Futonland.com problem?
~Brooklynite: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brooklynite: I'd give them a one out of five on communication.
GetHuman: And what about Futonland.com's ability to quickly and effectively address your problem?
~Brooklynite: For that I would say one out of five.
GetHuman: And finally- any advice for other Futonland.com customers?
~Brooklynite: Call them early in the day or late. Don't forget any personal or account information you might need for Futonland.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brooklynite taken from his Futonland.com customer service problem that occurred on November 4th, 2017.
Futonland.com
1.00 of 5 stars | 1 reviews
~Brooklynite's Futonland.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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