Gap Credit Card: I agree. I spoke with two people but of the two...
A Gap Credit Card customer review by GetHuman user ~Nolongeracustomer from November 23rd, 2017
Background on ~Nolongeracustomer's case
GetHuman: ~Nolongeracustomer - can you tell our other Gap Credit Card customers when your case took place?
~Nolongeracustomer: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to Gap Credit Card, and if so, how?
GetHuman: And which of these common Gap Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Nolongeracustomer a list of common Gap Credit Card problems)
~Nolongeracustomer: "Account hacked" was why I was trying to call.
~Nolongeracustomer's review of Gap Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Gap Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nolongeracustomer: I agree. I spoke with two people but of the two the supervisor was very rude nasty unprofessional and did not help me with my account. It was a great card when it was under GE now that Synchrony bank took over it has been a nightmare! This is coming from a customer who has had this card over ** years. Stay away!!! Do not get this card as the rates are bad, they go up even when you pay on time and make double payments and their staff is rude over the phone and in stores.
GetHuman: Let's quantify your experience contacting Gap Credit Card. On a scale of 1 to 5, how easy is it go get help on a Gap Credit Card problem?
~Nolongeracustomer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nolongeracustomer: I'd give them a five out of five on communication.
GetHuman: And what about Gap Credit Card's ability to quickly and effectively address your problem?
~Nolongeracustomer: For that I would say four out of five.
GetHuman: And finally- any advice for other Gap Credit Card customers?
~Nolongeracustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Gap Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nolongeracustomer taken from his Gap Credit Card customer service problem that occurred on November 13th, 2017.