Garmin is a very tough company to reach on the...
A Garmin customer review by GetHuman user ~countryday from November 24th, 2017
Background on ~countryday's case
GetHuman: ~countryday - can you tell our other Garmin customers when your case took place?
~countryday: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Garmin, and if so, how?
GetHuman: And which of these common Garmin customer issues best describes the reason you wanted to talk to them?
(Shows ~countryday a list of common Garmin problems)
~countryday: "Repairs" was why I was trying to call.
~countryday's review of Garmin customer service
GetHuman: So how would you sum up your experience for GetHuman's Garmin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~countryday: Garmin is a very tough company to reach on the phone. They want you to jump through several pages of entering your complaint. And then you have to wait for their response. Your site got me to an agent in less than one minute! The sequence of phone extensions was a bit different than what your site suggested, but it was easy to follow Garmin's prompts. Overall, THANKS FOR SAVING ME TIME AND AGGRAVATION (caps enthusiastically intended!)!
GetHuman: Let's quantify your experience contacting Garmin. On a scale of 1 to 5, how easy is it go get help on a Garmin problem?
~countryday: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~countryday: I'd give them a five out of five on communication.
GetHuman: And what about Garmin's ability to quickly and effectively address your problem?
~countryday: For that I would say five out of five.
GetHuman: And finally- any advice for other Garmin customers?
~countryday: Call them early in the day or late. Don't forget any personal or account information you might need for Garmin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~countryday taken from his Garmin customer service problem that occurred on November 18th, 2017.