Garmin: Outstanding help with the questions I had with...

A Garmin customer review by GetHuman user ~Jo in Maine from November 24th, 2017

Background on ~Jo in Maine's case

GetHuman: ~Jo in Maine - can you tell our other Garmin customers when your case took place?
~Jo in Maine: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Garmin, and if so, how?
~Jo in Maine: I used the 800-800-1020 number I found for on the GetHuman Garmin customer phone number page I was on: Garmin Customer Service Phone Number
GetHuman: And which of these common Garmin customer issues best describes the reason you wanted to talk to them?
(Shows ~Jo in Maine a list of common Garmin problems)
~Jo in Maine: "Repairs" was why I was trying to call.

~Jo in Maine's review of Garmin customer service

GetHuman: So how would you sum up your experience for GetHuman's Garmin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jo in Maine: Outstanding help with the questions I had with two new Alpha ****TT ** units...and I already had two OREGON ***T's. I needed to know if my existing TOPO US **K and Inland Lakes would work with the Alpha and if there were newer versions. A gentleman named Ryan answered all my questions and offered other suggestions that were helpful. Best customer service I've every had from any company.*Jo in the boonies of the Maine mountains.
GetHuman: Let's quantify your experience contacting Garmin. On a scale of 1 to 5, how easy is it go get help on a Garmin problem?
~Jo in Maine: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jo in Maine: I'd give them a five out of five on communication.
GetHuman: And what about Garmin's ability to quickly and effectively address your problem?
~Jo in Maine: For that I would say three out of five.
GetHuman: And finally- any advice for other Garmin customers?
~Jo in Maine: Call them early in the day or late. Don't forget any personal or account information you might need for Garmin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jo in Maine taken from his Garmin customer service problem that occurred on November 21st, 2017.

Garmin

4.73 of 5 stars | 64 reviews

~Jo in Maine's Garmin Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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