Garmin: no help, purchase lifetime maps for product tha...
A Garmin customer review by GetHuman user ~ww from November 19th, 2017
Background on ~ww's case
GetHuman: ~ww - can you tell our other Garmin customers when your case took place?
~ww: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to Garmin, and if so, how?
GetHuman: And which of these common Garmin customer issues best describes the reason you wanted to talk to them?
(Shows ~ww a list of common Garmin problems)
~ww: "Device Support" was why I was trying to call.
~ww's review of Garmin customer service
GetHuman: So how would you sum up your experience for GetHuman's Garmin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ww: no help, purchase lifetime maps for product that did not last. No refund or willingness to fix. My last post did not show up maybe they don't like negative post.
GetHuman: Let's quantify your experience contacting Garmin. On a scale of 1 to 5, how easy is it go get help on a Garmin problem?
~ww: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ww: I'd give them a three out of five on communication.
GetHuman: And what about Garmin's ability to quickly and effectively address your problem?
~ww: For that I would say five out of five.
GetHuman: And finally- any advice for other Garmin customers?
~ww: Call them early in the day or late. Don't forget any personal or account information you might need for Garmin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ww taken from his Garmin customer service problem that occurred on November 17th, 2017.