Gateway Energy Services: is gateway just a co. for electricity or*can yo...
A Gateway Energy Services customer review by GetHuman user ~pam kosha from November 20th, 2017
Background on ~pam kosha's case
GetHuman: ~pam kosha - can you tell our other Gateway Energy Services customers when your case took place?
~pam kosha: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to Gateway Energy Services, and if so, how?
GetHuman: And which of these common Gateway Energy Services customer issues best describes the reason you wanted to talk to them?
(Shows ~pam kosha a list of common Gateway Energy Services problems)
~pam kosha: "Cancel service" was why I was trying to call.
~pam kosha's review of Gateway Energy Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Gateway Energy Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pam kosha: is gateway just a co. for electricity or*can you also get fuel for your home?*if fuel what is the $ per kwh
GetHuman: Let's quantify your experience contacting Gateway Energy Services. On a scale of 1 to 5, how easy is it go get help on a Gateway Energy Services problem?
~pam kosha: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pam kosha: I'd give them a two out of five on communication.
GetHuman: And what about Gateway Energy Services's ability to quickly and effectively address your problem?
~pam kosha: For that I would say five out of five.
GetHuman: And finally- any advice for other Gateway Energy Services customers?
~pam kosha: Call them early in the day or late. Don't forget any personal or account information you might need for Gateway Energy Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pam kosha taken from his Gateway Energy Services customer service problem that occurred on November 18th, 2017.
Gateway Energy Services
1.67 of 5 stars | 3 reviews
~pam kosha's Gateway Energy Services Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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