GlobalTelLink: Wasn't told during account set-up that there wa...
A GlobalTelLink customer review by GetHuman user ~kathyvt from November 23rd, 2017
Background on ~kathyvt's case
GetHuman: ~kathyvt - can you tell our other GlobalTelLink customers when your case took place?
~kathyvt: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to GlobalTelLink, and if so, how?
GetHuman: And which of these common GlobalTelLink customer issues best describes the reason you wanted to talk to them?
(Shows ~kathyvt a list of common GlobalTelLink problems)
~kathyvt: "Change plan" was why I was trying to call.
~kathyvt's review of GlobalTelLink customer service
GetHuman: So how would you sum up your experience for GetHuman's GlobalTelLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kathyvt: Wasn't told during account set-up that there was a $*.** fee each time you make a deposit.*VERY misleading and unprofessional.
GetHuman: Let's quantify your experience contacting GlobalTelLink. On a scale of 1 to 5, how easy is it go get help on a GlobalTelLink problem?
~kathyvt: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kathyvt: I'd give them a five out of five on communication.
GetHuman: And what about GlobalTelLink's ability to quickly and effectively address your problem?
~kathyvt: For that I would say five out of five.
GetHuman: And finally- any advice for other GlobalTelLink customers?
~kathyvt: Call them early in the day or late. Don't forget any personal or account information you might need for GlobalTelLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kathyvt taken from his GlobalTelLink customer service problem that occurred on November 20th, 2017.