Globe Life Insurance: Josh in customer service had a bad attitude, Im...
A Globe Life Insurance customer review by GetHuman user ~Shawnee_KS1975 from November 9th, 2017
Background on ~Shawnee_KS1975's case
GetHuman: ~Shawnee_KS1975 - can you tell our other Globe Life Insurance customers when your case took place?
~Shawnee_KS1975: Yes. It was afternoon, on November 5th.
GetHuman: Did you reach out to Globe Life Insurance, and if so, how?
GetHuman: And which of these common Globe Life Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Shawnee_KS1975 a list of common Globe Life Insurance problems)
~Shawnee_KS1975: "Make/Chase a claim" was why I was trying to call.
~Shawnee_KS1975's review of Globe Life Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Globe Life Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shawnee_KS1975: Josh in customer service had a bad attitude, Im surprised he still has a job. Led to believe the grow up plan earned cash value. I contacted them * months ago to see if it was earning cash value and was told it wouldn't start earning cash value until the child turned **. I have paid on this insurance for a little over ** years and no Cash value. So i quit paying them and they called and i was told same thing about cash value. Needless to say that was a waste of money. Don't do Globe grow up plan unless you have something in writing, the specifics of earning cash value and how that works. JOSH couldn't answer questions without a policy* Told him to take us of the mailing list mainly because he was rude!
GetHuman: Let's quantify your experience contacting Globe Life Insurance. On a scale of 1 to 5, how easy is it go get help on a Globe Life Insurance problem?
~Shawnee_KS1975: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shawnee_KS1975: I'd give them a five out of five on communication.
GetHuman: And what about Globe Life Insurance's ability to quickly and effectively address your problem?
~Shawnee_KS1975: For that I would say three out of five.
GetHuman: And finally- any advice for other Globe Life Insurance customers?
~Shawnee_KS1975: Call them early in the day or late. Don't forget any personal or account information you might need for Globe Life Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Shawnee_KS1975 taken from his Globe Life Insurance customer service problem that occurred on November 5th, 2017.