Golf Galaxy: Overall, great service. Mike did a exceptional...
A Golf Galaxy customer review by GetHuman user ~JR from November 2nd, 2017
Background on ~JR's case
GetHuman: ~JR - can you tell our other Golf Galaxy customers when your case took place?
~JR: Yes I can. It was evening, on October 30th.
GetHuman: Did you reach out to Golf Galaxy, and if so, how?
GetHuman: And which of these common Golf Galaxy customer issues best describes the reason you wanted to talk to them?
(Shows ~JR a list of common Golf Galaxy problems)
~JR: "Change order" was why I was trying to call.
~JR's review of Golf Galaxy customer service
GetHuman: So how would you sum up your experience for GetHuman's Golf Galaxy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JR: Overall, great service. Mike did a exceptional job, working with me in the proper fitting and purchasing the right set of irons for my swing.
GetHuman: Let's quantify your experience contacting Golf Galaxy. On a scale of 1 to 5, how easy is it go get help on a Golf Galaxy problem?
~JR: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JR: I'd give them a four out of five on communication.
GetHuman: And what about Golf Galaxy's ability to quickly and effectively address your problem?
~JR: For that I would say three out of five.
GetHuman: And finally- any advice for other Golf Galaxy customers?
~JR: Call them early in the day or late. Don't forget any personal or account information you might need for Golf Galaxy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JR taken from his Golf Galaxy customer service problem that occurred on October 30th, 2017.