Google Nest: What a ridiculous wait time. More than an hour...
A Google Nest customer review by GetHuman user ~whydoineedtodothis from November 19th, 2017
Background on ~whydoineedtodothis's case
GetHuman: ~whydoineedtodothis - can you tell our other Google Nest customers when your case took place?
~whydoineedtodothis: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Google Nest, and if so, how?
GetHuman: And which of these common Google Nest customer issues best describes the reason you wanted to talk to them?
(Shows ~whydoineedtodothis a list of common Google Nest problems)
~whydoineedtodothis: "Dispute a Charge" was why I was trying to call.
~whydoineedtodothis's review of Google Nest customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Nest customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~whydoineedtodothis: What a ridiculous wait time. More than an hour with an extremely annoying hold loop... (repeated message every ** secs). This level of service is unacceptable, I am almost ready to return all * of my Nest thermostats
GetHuman: Let's quantify your experience contacting Google Nest. On a scale of 1 to 5, how easy is it go get help on a Google Nest problem?
~whydoineedtodothis: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~whydoineedtodothis: I'd give them a three out of five on communication.
GetHuman: And what about Google Nest's ability to quickly and effectively address your problem?
~whydoineedtodothis: For that I would say four out of five.
GetHuman: And finally- any advice for other Google Nest customers?
~whydoineedtodothis: Call them early in the day or late. Don't forget any personal or account information you might need for Google Nest to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~whydoineedtodothis taken from his Google Nest customer service problem that occurred on November 18th, 2017.