Google Play: Called because an app disappeared from my phone...

A Google Play customer review by GetHuman user ~just me from November 26th, 2017

Background on ~just me's case

GetHuman: ~just me - can you tell our other Google Play customers when your case took place?
~just me: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Google Play, and if so, how?
~just me: I used the 855-836-3987 number I found for on the GetHuman Google Play customer phone number page I was on: Google Play Customer Service Phone Number
GetHuman: And which of these common Google Play customer issues best describes the reason you wanted to talk to them?
(Shows ~just me a list of common Google Play problems)
~just me: "Refund or Suspicious Charges" was why I was trying to call.

~just me's review of Google Play customer service

GetHuman: So how would you sum up your experience for GetHuman's Google Play customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~just me: Called because an app disappeared from my phone AND from My Apps on Play Store. Rep could not tell me what happened. Referred me to app developer. No satisfaction
GetHuman: Let's quantify your experience contacting Google Play. On a scale of 1 to 5, how easy is it go get help on a Google Play problem?
~just me: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~just me: I'd give them a two out of five on communication.
GetHuman: And what about Google Play's ability to quickly and effectively address your problem?
~just me: For that I would say five out of five.
GetHuman: And finally- any advice for other Google Play customers?
~just me: Call them early in the day or late. Don't forget any personal or account information you might need for Google Play to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~just me taken from his Google Play customer service problem that occurred on November 20th, 2017.

Google Play

3.90 of 5 stars | 184 reviews

~just me's Google Play Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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