Google Play: I had an awful call with an agent named Anthony...
A Google Play customer review by GetHuman user ~Dudewasrude from November 28th, 2017
Background on ~Dudewasrude's case
GetHuman: ~Dudewasrude - can you tell our other Google Play customers when your case took place?
~Dudewasrude: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Google Play, and if so, how?
GetHuman: And which of these common Google Play customer issues best describes the reason you wanted to talk to them?
(Shows ~Dudewasrude a list of common Google Play problems)
~Dudewasrude: "Recover Account" was why I was trying to call.
~Dudewasrude's review of Google Play customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Play customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dudewasrude: I had an awful call with an agent named Anthony. He called me a liar when I couldn't find a book I had purchased with Google. He couldn't find the transaction and denied it was purchased. I got the charge from my bank and called back asking for a supervisor. Got Anthony again where he argued with me, talked over me, and finally hung up on me. I never yelled at him, cussed, called him names, nothing, just asked for a supervisor. He was the rudest person I have ever spoken to and hung up on me!! I called back and reported him to a supervisor, he should be fired!
GetHuman: Let's quantify your experience contacting Google Play. On a scale of 1 to 5, how easy is it go get help on a Google Play problem?
~Dudewasrude: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dudewasrude: I'd give them a three out of five on communication.
GetHuman: And what about Google Play's ability to quickly and effectively address your problem?
~Dudewasrude: For that I would say two out of five.
GetHuman: And finally- any advice for other Google Play customers?
~Dudewasrude: Call them early in the day or late. Don't forget any personal or account information you might need for Google Play to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dudewasrude taken from his Google Play customer service problem that occurred on November 22nd, 2017.