had google play before. extremely unhappy. they...
A Google Play customer review by GetHuman user GetHuman-googey2 from November 30th, 2017
Background on GetHuman-googey2's case
GetHuman: GetHuman-googey2 - can you tell our other Google Play customers when your case took place?
GetHuman-googey2: Sure. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Google Play, and if so, how?
GetHuman: And which of these common Google Play customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-googey2 a list of common Google Play problems)
GetHuman-googey2: "Update Account Information" was why I was trying to call.
GetHuman-googey2's review of Google Play customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Play customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-googey2: had google play before. extremely unhappy. they constantly interrupt me when listening to music from
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-googey2: I think google play is very pushy. Very rude to keep interrupting me when I am listening to music I bought. Very intrusive. All I want is to buy Mp* music and listen OFFLINE. Google play does not respect that. They want to push for business. I think they are manipulative in business. All my data was recently erased from Droid by Verizon.I spent hundreds of dollars downloading music I paid for to listen while walking. I am an RN with high stress job. This is the only time to myself. Google play ruined many many of my daily walks with their incessant interruptions. Now how can I start over with music on phone. I only want to have my library of music. no interruptions*.only offline music. That's all I want. How can you help me make it happen. Can I just buy music from google play for offline use. Just want my library. If not I won't use google play at all. Please let me know asap*Your company can still make good money fro me. But if you are greedy and insist on pushing your other music sales on me I am done.
GetHuman: Let's quantify your experience contacting Google Play. On a scale of 1 to 5, how easy is it go get help on a Google Play problem?
GetHuman-googey2: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-googey2: I'd give them a five out of five on communication.
GetHuman: And what about Google Play's ability to quickly and effectively address your problem?
GetHuman-googey2: For that I would say five out of five.
GetHuman: And finally- any advice for other Google Play customers?
GetHuman-googey2: Call them early in the day or late. Don't forget any personal or account information you might need for Google Play to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-googey2 taken from his Google Play customer service problem that occurred on November 25th, 2017.