Google: I am unable to close my checkout acct and get m...
A Google customer review by GetHuman user ~IHS from November 1st, 2017
Background on ~IHS's case
GetHuman: ~IHS - can you tell our other Google customers when your case took place?
~IHS: Yes. It was morning, on October 23rd.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~IHS a list of common Google problems)
~IHS: "Delete Account" was why I was trying to call.
~IHS's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~IHS: I am unable to close my checkout acct and get my money released. It has been * months.**I don't think the guy on the other end of this call was a droid, like some suspect, but he is obviously in a box and there is no where else to go. At least not thru him.**He cannot contact anyone in management, only knows about the online help system (that does not help), is not allowed to disclose his name, and standard answer is "I don't have that information"...*So where can I get that info?...*"I don't have that information."**I am not joking, that is exactly how the conversation went.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~IHS: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~IHS: I'd give them a four out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~IHS: For that I would say five out of five.
GetHuman: And finally- any advice for other Google customers?
~IHS: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~IHS taken from his Google customer service problem that occurred on October 23rd, 2017.