Google: I have not been able to access my gmail account...
A Google customer review by GetHuman user GetHuman-402518 from November 23rd, 2017
Background on GetHuman-402518's case
GetHuman: GetHuman-402518 - can you tell our other Google customers when your case took place?
GetHuman-402518: Yup. It was late at night, on November 15th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-402518 a list of common Google problems)
GetHuman-402518: "Update Account Information" was why I was trying to call.
GetHuman-402518's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-402518: I have not been able to access my gmail account, because the stupid codes never receiving on my cell today. I have already * hours, trying to access, the automatic system says that a code has been sent I have not receiving either one. I called two different numbers, a tech came when I dialed the free number, he accessed my computer, did not took even * minutes, he was not able to remove the access code, he asked me to call another number. It's clear that nobody knows nothing. I've been calling to the number*** *** ****, there is a long waiting time, according to its automatic voice ** minutes , almost one hour? are you crazy, I was calling from my cell I have limited calls. I want to rid off using those silly codes, I couldn't get nobody to help me, obviously I still without accessing my computer. I will be reporting to FTC, BBB and the consumer complaints department.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
GetHuman-402518: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-402518: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
GetHuman-402518: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
GetHuman-402518: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-402518 taken from his Google customer service problem that occurred on November 15th, 2017.