It appears Google has no customer service, just...
A Google customer review by GetHuman user ~would like a human entity from November 20th, 2017
Background on ~would like a human entity's case
GetHuman: ~would like a human entity - can you tell our other Google customers when your case took place?
~would like a human entity: Yes. It was late at night, on November 17th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~would like a human entity a list of common Google problems)
~would like a human entity: "Refund" was why I was trying to call.
~would like a human entity's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~would like a human entity: It appears Google has no customer service, just a mechanical voice promising someone will be with you shortly. Very bad. Changing to AOL.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~would like a human entity: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~would like a human entity: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~would like a human entity: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
~would like a human entity: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~would like a human entity taken from his Google customer service problem that occurred on November 17th, 2017.