My google account just up and disappeared, all...
A Google customer review by GetHuman user ~ebrown114 from November 1st, 2017
Background on ~ebrown114's case
GetHuman: ~ebrown114 - can you tell our other Google customers when your case took place?
~ebrown114: Yes I can. It was late at night, on October 29th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~ebrown114 a list of common Google problems)
~ebrown114: "Remove review" was why I was trying to call.
~ebrown114's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ebrown114: My google account just up and disappeared, all I want to do is find out what happened (if I got hacked) but I was told that there is no customer service. Just that. No apology for losing all my emails and documents, no explanation, no answer to whether I would ever be able to get them back. Truly shameful.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~ebrown114: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ebrown114: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~ebrown114: For that I would say three out of five.
GetHuman: And finally- any advice for other Google customers?
~ebrown114: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ebrown114 taken from his Google customer service problem that occurred on October 29th, 2017.