Google: No answer. They might offer free email & think...
A Google customer review by GetHuman user ~the only Aisha from November 20th, 2017
Background on ~the only Aisha's case
GetHuman: ~the only Aisha - can you tell our other Google customers when your case took place?
~the only Aisha: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~the only Aisha a list of common Google problems)
~the only Aisha: "Refund or Suspicious Charges" was why I was trying to call.
~the only Aisha's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~the only Aisha: No answer. They might offer free email & think this is a justifiable reason for not having an operable customer service center but their stock price suggests otherwise.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~the only Aisha: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~the only Aisha: I'd give them a three out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~the only Aisha: For that I would say four out of five.
GetHuman: And finally- any advice for other Google customers?
~the only Aisha: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~the only Aisha taken from his Google customer service problem that occurred on November 16th, 2017.