Google: i needed help with adwords and maps and the gal...
A Google customer review by GetHuman user ~Mr Tims Limo Company from October 29th, 2017
Background on ~Mr Tims Limo Company's case
GetHuman: ~Mr Tims Limo Company - can you tell our other Google customers when your case took place?
~Mr Tims Limo Company: Yes. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Mr Tims Limo Company a list of common Google problems)
~Mr Tims Limo Company: "Cancel subscription" was why I was trying to call.
~Mr Tims Limo Company's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mr Tims Limo Company: i needed help with adwords and maps and the gal kept directing me to the help page on google. There i had to read a lot and try to figure it out on my own.. i was kinda Frustrated because i liked to be walked thru a process cause i always have questions but overall i got thru it ok.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Mr Tims Limo Company: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mr Tims Limo Company: I'd give them a four out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Mr Tims Limo Company: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
~Mr Tims Limo Company: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mr Tims Limo Company taken from his Google customer service problem that occurred on October 25th, 2017.