Google: what a shame...a bunch of dont know answers and...
A Google customer review by GetHuman user ~rick macgregor from November 22nd, 2017
Background on ~rick macgregor's case
GetHuman: ~rick macgregor - can you tell our other Google customers when your case took place?
~rick macgregor: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~rick macgregor a list of common Google problems)
~rick macgregor: "Update account information" was why I was trying to call.
~rick macgregor's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rick macgregor: what a shame...a bunch of dont know answers and all i need is a activation for my acct they lost and cant get nrw one!!
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~rick macgregor: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rick macgregor: I'd give them a three out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~rick macgregor: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
~rick macgregor: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rick macgregor taken from his Google customer service problem that occurred on November 13th, 2017.