Green Dot: Found a card and tried to give the number to yo...
A Green Dot customer review by GetHuman user ~Florida Fine from November 27th, 2017
Background on ~Florida Fine's case
GetHuman: ~Florida Fine - can you tell our other Green Dot customers when your case took place?
~Florida Fine: Yes. It was late at night, on November 17th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~Florida Fine a list of common Green Dot problems)
~Florida Fine: "Cancel order" was why I was trying to call.
~Florida Fine's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Florida Fine: Found a card and tried to give the number to you with no luck on the phone or web site. Do I have to mail it? Not a friendly situation for trying to do the right thing. Meanwhile the person who lost their card is concerned.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~Florida Fine: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Florida Fine: I'd give them a three out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~Florida Fine: For that I would say two out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~Florida Fine: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Florida Fine taken from his Green Dot customer service problem that occurred on November 17th, 2017.