Green Dot: Greendot customer service is terrible. I spent...
A Green Dot customer review by GetHuman user ~Jessica0051 from November 19th, 2017
Background on ~Jessica0051's case
GetHuman: ~Jessica0051 - can you tell our other Green Dot customers when your case took place?
~Jessica0051: Yes I can. It was evening, on November 11th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~Jessica0051 a list of common Green Dot problems)
~Jessica0051: "Account access" was why I was trying to call.
~Jessica0051's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jessica0051: Greendot customer service is terrible. I spent ** minutes trying to register my recently purchased card and I spent * hours registering it on the web..ITS STILL NOT ACTIVATED. You are unable to "talk" to a person and when you do I couldn't understand them. After you give them all your required information..IT SAYS-SORRY-CANT COMPLETE TRANSACTION-CALL BACK:Then they hang up on you with no recourse to complain other then this site here. Its getting worse, not better. I have been with greendot for * years and now they act like the rest of the big corporations. LACK QUALITY CUSTOMER SATISFACTION.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~Jessica0051: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jessica0051: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~Jessica0051: For that I would say four out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~Jessica0051: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jessica0051 taken from his Green Dot customer service problem that occurred on November 11th, 2017.