Green Dot: I called ********** to ask for a refund because...
A Green Dot customer review by GetHuman user ~Norma Lujano-Ramos from November 20th, 2017
Background on ~Norma Lujano-Ramos's case
GetHuman: ~Norma Lujano-Ramos - can you tell our other Green Dot customers when your case took place?
~Norma Lujano-Ramos: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~Norma Lujano-Ramos a list of common Green Dot problems)
~Norma Lujano-Ramos: "Refund" was why I was trying to call.
~Norma Lujano-Ramos's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Norma Lujano-Ramos: I called ********** to ask for a refund because I bough a card a day ago and I couldn't activate it. Also, I couldn't use their website or get ahold of the number behind the card. Well, the process was fast and pleasant.I just wish it would've been the same to activate it with out the hassle I went thru. Thanks to this website for having the number available to call them :)I should have a refund in ** days.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~Norma Lujano-Ramos: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Norma Lujano-Ramos: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~Norma Lujano-Ramos: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~Norma Lujano-Ramos: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Norma Lujano-Ramos taken from his Green Dot customer service problem that occurred on November 12th, 2017.