Green Dot: I cannot get in touch with a person who can ans...
A Green Dot customer review by GetHuman user ~Robert Hatcher from November 21st, 2017
Background on ~Robert Hatcher's case
GetHuman: ~Robert Hatcher - can you tell our other Green Dot customers when your case took place?
~Robert Hatcher: Yeah. It was late at night, on November 14th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~Robert Hatcher a list of common Green Dot problems)
~Robert Hatcher: "Lost Item" was why I was trying to call.
~Robert Hatcher's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robert Hatcher: I cannot get in touch with a person who can answer my questions. The options given does not aid my needs.istspeen
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~Robert Hatcher: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robert Hatcher: I'd give them a three out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~Robert Hatcher: For that I would say two out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~Robert Hatcher: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robert Hatcher taken from his Green Dot customer service problem that occurred on November 14th, 2017.