Green Dot: I never got to speak to anyone. Just kept gett...
A Green Dot customer review by GetHuman user ~sam Sanchez from November 21st, 2017
Background on ~sam Sanchez's case
GetHuman: ~sam Sanchez - can you tell our other Green Dot customers when your case took place?
~sam Sanchez: Yes I can. It was late at night, on November 15th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~sam Sanchez a list of common Green Dot problems)
~sam Sanchez: "Recover Account" was why I was trying to call.
~sam Sanchez's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sam Sanchez: I never got to speak to anyone. Just kept getting shifted around by answering machines and than was hung up.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~sam Sanchez: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sam Sanchez: I'd give them a three out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~sam Sanchez: For that I would say two out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~sam Sanchez: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sam Sanchez taken from his Green Dot customer service problem that occurred on November 15th, 2017.