Green Dot: If u don't have a username or a moneypac * u r...
A Green Dot customer review by GetHuman user ~Dan the Man from November 17th, 2017
Background on ~Dan the Man's case
GetHuman: ~Dan the Man - can you tell our other Green Dot customers when your case took place?
~Dan the Man: Yes I can. It was late at night, on November 12th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~Dan the Man a list of common Green Dot problems)
~Dan the Man: "Replacement card" was why I was trying to call.
~Dan the Man's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dan the Man: If u don't have a username or a moneypac * u r screwed. So if u buy a card and load it at the same time and then get rejected m ur very *st purchase, u will find urself w*o the two things ul need most for customer service....a username or a moneypak *. The automated help will just run u round in circles.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~Dan the Man: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dan the Man: I'd give them a two out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~Dan the Man: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~Dan the Man: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dan the Man taken from his Green Dot customer service problem that occurred on November 12th, 2017.