Green Dot: It ***** others had such a difficult time, but...
A Green Dot customer review by GetHuman user ~starry skies from November 12th, 2017
Background on ~starry skies's case
GetHuman: ~starry skies - can you tell our other Green Dot customers when your case took place?
~starry skies: Yes I can. It was afternoon, on November 5th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~starry skies a list of common Green Dot problems)
~starry skies: "Update account information" was why I was trying to call.
~starry skies's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~starry skies: It ***** others had such a difficult time, but for me it was very quick and easy and the lady I talked to was super helpful and she SAVED THE DAY! :D Thank you.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~starry skies: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~starry skies: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~starry skies: For that I would say two out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~starry skies: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~starry skies taken from his Green Dot customer service problem that occurred on November 5th, 2017.