Green Dot: My card was randomly closed without notificatio...
A Green Dot customer review by GetHuman user ~Frustrating from November 23rd, 2017
Background on ~Frustrating's case
GetHuman: ~Frustrating - can you tell our other Green Dot customers when your case took place?
~Frustrating: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrating a list of common Green Dot problems)
~Frustrating: "Card Recharge" was why I was trying to call.
~Frustrating's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrating: My card was randomly closed without notification. They then said if I understood they were going to close it I could finish using my money however that was not true. I ended up waiting in line at a store for ** minutes only to get to the front and them tell me I cannot buy a $*.** pack of skittles. Embarrassing. I was only able to get through to a person when I selected the prompt to dispute a transaction. Will NEVER recommend
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~Frustrating: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrating: I'd give them a two out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~Frustrating: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~Frustrating: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrating taken from his Green Dot customer service problem that occurred on November 14th, 2017.