i bought green dot card from the wel-mart in ac...
A Green Dot customer review by GetHuman user ~RIPPED OFF BY GREEN DOT from November 16th, 2017
Background on ~RIPPED OFF BY GREEN DOT's case
GetHuman: ~RIPPED OFF BY GREEN DOT - can you tell our other Green Dot customers when your case took place?
~RIPPED OFF BY GREEN DOT: Yup. It was late at night, on November 7th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~RIPPED OFF BY GREEN DOT a list of common Green Dot problems)
~RIPPED OFF BY GREEN DOT: "Technical support" was why I was trying to call.
~RIPPED OFF BY GREEN DOT's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RIPPED OFF BY GREEN DOT: i bought green dot card from the wel-mart in acworth ga and loader ***.** dollars on it and i went to use it and somebody stole my money of the card and i and i called green dot customer service several times green dot ask me to fax my info and i did i even had my cash register ticket and i fax it to green dot nothing was done about it i call and i call green dot never give me my money back ..im a singleparent and do not have ***.** dollars to throw and also i do not know anyone in jail .im hard working single mother ...and i need my money back it is not fear that this cards are being sold at cvs wel-mart welgreens ....it sad that hard working people are being beat out there money do not buy a green dot at no time.....i can be contanted at *** *** **** and will re fax my info to you can give me back my money .....
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~RIPPED OFF BY GREEN DOT: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RIPPED OFF BY GREEN DOT: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~RIPPED OFF BY GREEN DOT: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~RIPPED OFF BY GREEN DOT: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RIPPED OFF BY GREEN DOT taken from his Green Dot customer service problem that occurred on November 7th, 2017.