Groupon: After dialing this number, it sounded like it w...
A Groupon customer review by GetHuman user ~Okie girl from November 18th, 2017
Background on ~Okie girl's case
GetHuman: ~Okie girl - can you tell our other Groupon customers when your case took place?
~Okie girl: Sure. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Okie girl a list of common Groupon problems)
~Okie girl: "Service problem" was why I was trying to contact.
~Okie girl's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Okie girl: After dialing this number, it sounded like it was being picked up, but I ended up holding a dial tone. This process was repeated....numerous times. What gives?
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Okie girl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Okie girl: I'd give them a two out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Okie girl: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Okie girl: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Okie girl taken from his Groupon customer service problem that occurred on November 13th, 2017.