Groupon: As a customer, you should be able to get ahold...
A Groupon customer review by GetHuman user GetHuman-101143 from November 23rd, 2017
Background on GetHuman-101143's case
GetHuman: GetHuman-101143 - can you tell our other Groupon customers when your case took place?
GetHuman-101143: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-101143 a list of common Groupon problems)
GetHuman-101143: "Update account information" was why I was trying to contact.
GetHuman-101143's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-101143: As a customer, you should be able to get ahold of a business easily. They should care about the quality of the service you receive. Groupon does not. I have waited four days to receive an email back, and I have called multiple times only to wait **-** minutes before I give up. I am disgusted with Groupon completely, and when I finally get ahold of them I will not only make sure I receive a complete refund on my purchase, but the representative will delete my account as well. This is the last time I purchase anything on Groupon. Very disappointed.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
GetHuman-101143: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-101143: I'd give them a five out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
GetHuman-101143: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
GetHuman-101143: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-101143 taken from his Groupon customer service problem that occurred on November 22nd, 2017.