Groupon: Spoke with a nice rep, however matter could not...
A Groupon customer review by GetHuman user ~Fed up from November 22nd, 2017
Background on ~Fed up's case
GetHuman: ~Fed up - can you tell our other Groupon customers when your case took place?
~Fed up: Yup. It was evening, on November 13th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Fed up a list of common Groupon problems)
~Fed up: "Edit listing" was why I was trying to contact.
~Fed up's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fed up: Spoke with a nice rep, however matter could not be resolved. Company I bought groupon for refused to accept my groupon after they scanned it, so I paid cash. When I called groupon for refund, I found out the merchant had redeemed my groupon once scanned AND took my cash! It's been one week and it's not resolved.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Fed up: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fed up: I'd give them a five out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Fed up: For that I would say two out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Fed up: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fed up taken from his Groupon customer service problem that occurred on November 13th, 2017.