Groupon: Today is the **rd of December, I called and got...
A Groupon customer review by GetHuman user ~doris.drewlow@dorisd-immo.de from November 14th, 2017
Background on ~doris.drewlow@dorisd-immo.de's case
GetHuman: ~doris.drewlow@dorisd-immo.de - can you tell our other Groupon customers when your case took place?
~doris.drewlow@dorisd-immo.de: Yes. It was afternoon, on November 6th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~doris.drewlow@dorisd-immo.de a list of common Groupon problems)
~doris.drewlow@dorisd-immo.de: "Order Never Arrived" was why I was trying to contact.
~doris.drewlow@dorisd-immo.de's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~doris.drewlow@dorisd-immo.de: Today is the **rd of December, I called and got the response that I would get a reply to my question (I am in Germany trying to book a New York Eve Cruise for ***$ for * but the system will not let me use my German Visa Card) via Email in ** hours but calling your number it tells me that nobody will be there until the **th of December. I would like to book more things but am not able to*Doris
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~doris.drewlow@dorisd-immo.de: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~doris.drewlow@dorisd-immo.de: I'd give them a two out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~doris.drewlow@dorisd-immo.de: For that I would say one out of five.
GetHuman: And finally- any advice for other Groupon customers?
~doris.drewlow@dorisd-immo.de: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~doris.drewlow@dorisd-immo.de taken from his Groupon customer service problem that occurred on November 6th, 2017.