Groupon: tried waiting ** - ** minutes - got hung up on...
A Groupon customer review by GetHuman user GetHuman-141133 from November 25th, 2017
Background on GetHuman-141133's case
GetHuman: GetHuman-141133 - can you tell our other Groupon customers when your case took place?
GetHuman-141133: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-141133 a list of common Groupon problems)
GetHuman-141133: "Delivery problem" was why I was trying to contact.
GetHuman-141133's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-141133: tried waiting ** - ** minutes - got hung up on - called back two day in a row to cancel and no return call - tried e-mailing them to cancel and still no return e-mail after * days.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
GetHuman-141133: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-141133: I'd give them a four out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
GetHuman-141133: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
GetHuman-141133: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-141133 taken from his Groupon customer service problem that occurred on November 15th, 2017.