After ** years of using H&R Block, I will NEVER...
A H&R Block customer review by GetHuman user GetHuman-314358 from November 26th, 2017
Background on GetHuman-314358's case
GetHuman: GetHuman-314358 - can you tell our other H&R Block customers when your case took place?
GetHuman-314358: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-314358 a list of common H&R Block problems)
GetHuman-314358: "File a Return" was why I was trying to call.
GetHuman-314358's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-314358: After ** years of using H&R Block, I will NEVER use them again. My money was suppose to be direct deposited in my bank. Unfortunately they sent the wire with one of my account number missing. After hours calling (at least ** times today) I've gotten no where, no help, no answers other than they could not do anything at this time,I must wait until the money comes back to them and then * to ** business days after I will receive a check in the mail. DONT EVER USE THIS COMPANY!
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
GetHuman-314358: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-314358: I'd give them a four out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
GetHuman-314358: For that I would say three out of five.
GetHuman: And finally- any advice for other H&R Block customers?
GetHuman-314358: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-314358 taken from his H&R Block customer service problem that occurred on November 23rd, 2017.