Bought a HP printer in April. Made the mistake...
A HP customer review by GetHuman user ~mollyswalker from November 17th, 2017
Background on ~mollyswalker's case
GetHuman: ~mollyswalker - can you tell our other HP customers when your case took place?
~mollyswalker: Yes. It was morning, on November 8th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~mollyswalker a list of common HP problems)
~mollyswalker: "Repairs" was why I was trying to call.
~mollyswalker's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mollyswalker: Bought a HP printer in April. Made the mistake of enrolling in "INSTA INK" don't do it! I repeat DON'T DO IT!! It took two days and several hours of holding on the phone because they were so disorganized! I should have known right there but I cut them some slack!*Ended up not needing the service and was easier to just drive down a mile to Office Depot and purchase an ink cartridge for $**! I had been paying $*.** a month and asked for a refund on $** balance. I never was denied a refund by HP and that's after ** mins. of holding being transferred to * different people. The *th person I spoke to a supervisor was willing to credit my account but then transferred me the the wrong person * dept. Then the *th person flat out denied my request! Now I hate to even think about buying ink for my printer because HP will benefit from it! Horrible customer service. Horrible service - don't sign up for insta ink! They don't care about the customer and that they wasted your time and money! They have
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~mollyswalker: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mollyswalker: I'd give them a five out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~mollyswalker: For that I would say three out of five.
GetHuman: And finally- any advice for other HP customers?
~mollyswalker: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mollyswalker taken from his HP customer service problem that occurred on November 8th, 2017.