Haband: After a long wait of more than one month to rec...
A Haband customer review by GetHuman user ~Louie's Dad from November 11th, 2017
Background on ~Louie's Dad's case
GetHuman: ~Louie's Dad - can you tell our other Haband customers when your case took place?
~Louie's Dad: Yes I can. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Haband, and if so, how?
GetHuman: And which of these common Haband customer issues best describes the reason you wanted to talk to them?
(Shows ~Louie's Dad a list of common Haband problems)
~Louie's Dad: "Returns" was why I was trying to call.
~Louie's Dad's review of Haband customer service
GetHuman: So how would you sum up your experience for GetHuman's Haband customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Louie's Dad: After a long wait of more than one month to receive a backorder, I was informed that it would likely be filled by the middle of the next month (* months from time order was placed). However, the customer rep was very polite and resourceful, and found that the shoes I ordered were available in a regular width, rather than the ordered extra wide. Being familiar with the type of shoe, I'm sure that the width will be acceptable. The rep indicated that the order will be filled immediately, and she would send a check for the extra amount paid. It's refreshing to receive this kind of service, and thank you for it.
GetHuman: Let's quantify your experience contacting Haband. On a scale of 1 to 5, how easy is it go get help on a Haband problem?
~Louie's Dad: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Louie's Dad: I'd give them a one out of five on communication.
GetHuman: And what about Haband's ability to quickly and effectively address your problem?
~Louie's Dad: For that I would say four out of five.
GetHuman: And finally- any advice for other Haband customers?
~Louie's Dad: Call them early in the day or late. Don't forget any personal or account information you might need for Haband to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Louie's Dad taken from his Haband customer service problem that occurred on November 6th, 2017.