Haband: Customer service was awful. Representative did...
A Haband customer review by GetHuman user ~Nashua, NH from November 14th, 2017
Background on ~Nashua, NH's case
GetHuman: ~Nashua, NH - can you tell our other Haband customers when your case took place?
~Nashua, NH: Yup. It was morning, on November 12th.
GetHuman: Did you reach out to Haband, and if so, how?
GetHuman: And which of these common Haband customer issues best describes the reason you wanted to talk to them?
(Shows ~Nashua, NH a list of common Haband problems)
~Nashua, NH: "Overcharge/Strange charge" was why I was trying to call.
~Nashua, NH's review of Haband customer service
GetHuman: So how would you sum up your experience for GetHuman's Haband customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nashua, NH: Customer service was awful. Representative did not listen to what was said, kept asking me to repeat, constantly replying and talking over me when I wasnt even finished with the freakin sentence. Patronizing, awkward and very upsetting. Wasnt aware of the brands that Haband sells. I am now supposed to be recieving a return label. But, I now have no trust to return products Ive already paid for to what is likely a black hole, where I will get nothing in return. Terrible experience that I will not ever repeat.
GetHuman: Let's quantify your experience contacting Haband. On a scale of 1 to 5, how easy is it go get help on a Haband problem?
~Nashua, NH: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nashua, NH: I'd give them a two out of five on communication.
GetHuman: And what about Haband's ability to quickly and effectively address your problem?
~Nashua, NH: For that I would say five out of five.
GetHuman: And finally- any advice for other Haband customers?
~Nashua, NH: Call them early in the day or late. Don't forget any personal or account information you might need for Haband to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nashua, NH taken from his Haband customer service problem that occurred on November 12th, 2017.