HamGo.com: Robot answered call. Said that "Tom Woodward" w...
A HamGo.com customer review by GetHuman user ~Jaxxon5 from November 15th, 2017
Background on ~Jaxxon5's case
GetHuman: ~Jaxxon5 - can you tell our other HamGo.com customers when your case took place?
~Jaxxon5: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to HamGo.com, and if so, how?
GetHuman: And which of these common HamGo.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Jaxxon5 a list of common HamGo.com problems)
~Jaxxon5: "Make a purchase" was why I was trying to call.
~Jaxxon5's review of HamGo.com customer service
GetHuman: So how would you sum up your experience for GetHuman's HamGo.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jaxxon5: Robot answered call. Said that "Tom Woodward" was unavailable. (I wasn't calling "Tom Woodward." I was calling HamGo regarding a fraudulent charge on my credit card.) Sent to voicemail with no other options.
GetHuman: Let's quantify your experience contacting HamGo.com. On a scale of 1 to 5, how easy is it go get help on a HamGo.com problem?
~Jaxxon5: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jaxxon5: I'd give them a one out of five on communication.
GetHuman: And what about HamGo.com's ability to quickly and effectively address your problem?
~Jaxxon5: For that I would say three out of five.
GetHuman: And finally- any advice for other HamGo.com customers?
~Jaxxon5: Call them early in the day or late. Don't forget any personal or account information you might need for HamGo.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jaxxon5 taken from his HamGo.com customer service problem that occurred on November 12th, 2017.
HamGo.com
1.00 of 5 stars | 1 reviews
~Jaxxon5's HamGo.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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