Hannspree: After several go arounds with customer service...
A Hannspree customer review by GetHuman user ~hannspree@sucks.com from November 26th, 2017
Background on ~hannspree@sucks.com's case
GetHuman: ~hannspree@sucks.com - can you tell our other Hannspree customers when your case took place?
~hannspree@sucks.com: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Hannspree, and if so, how?
GetHuman: And which of these common Hannspree customer issues best describes the reason you wanted to talk to them?
(Shows ~hannspree@sucks.com a list of common Hannspree problems)
~hannspree@sucks.com: "Overcharge/Strange charge" was why I was trying to call.
~hannspree@sucks.com's review of Hannspree customer service
GetHuman: So how would you sum up your experience for GetHuman's Hannspree customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hannspree@sucks.com: After several go arounds with customer service my son was allowed to return his dead tablet. Upon receiving the tablet they notified us that the screen was now broken. Very suspiciously there is little to no damage on the box, they now informed us that we owed money for the repairs as this was not warranty. DO NOT BUY HANNSPREE!! JUNK PRODUCT. JUNK SERVICE!!
GetHuman: Let's quantify your experience contacting Hannspree. On a scale of 1 to 5, how easy is it go get help on a Hannspree problem?
~hannspree@sucks.com: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hannspree@sucks.com: I'd give them a one out of five on communication.
GetHuman: And what about Hannspree's ability to quickly and effectively address your problem?
~hannspree@sucks.com: For that I would say three out of five.
GetHuman: And finally- any advice for other Hannspree customers?
~hannspree@sucks.com: Call them early in the day or late. Don't forget any personal or account information you might need for Hannspree to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hannspree@sucks.com taken from his Hannspree customer service problem that occurred on November 23rd, 2017.
Hannspree
1.00 of 5 stars | 7 reviews
~hannspree@sucks.com's Hannspree Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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