Hanover Insurance: good luck speaking to a actual human, all you h...
A Hanover Insurance customer review by GetHuman user ~mike from November 23rd, 2017
Background on ~mike's case
GetHuman: ~mike - can you tell our other Hanover Insurance customers when your case took place?
~mike: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Hanover Insurance, and if so, how?
GetHuman: And which of these common Hanover Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~mike a list of common Hanover Insurance problems)
~mike: "Update account information" was why I was trying to call.
~mike's review of Hanover Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Hanover Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mike: good luck speaking to a actual human, all you have is automated buttons to press and you get hung up on
GetHuman: Let's quantify your experience contacting Hanover Insurance. On a scale of 1 to 5, how easy is it go get help on a Hanover Insurance problem?
~mike: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mike: I'd give them a three out of five on communication.
GetHuman: And what about Hanover Insurance's ability to quickly and effectively address your problem?
~mike: For that I would say five out of five.
GetHuman: And finally- any advice for other Hanover Insurance customers?
~mike: Call them early in the day or late. Don't forget any personal or account information you might need for Hanover Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mike taken from his Hanover Insurance customer service problem that occurred on November 15th, 2017.
Hanover Insurance
5.00 of 5 stars | 6 reviews
~mike's Hanover Insurance Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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