Harvard Pilgrim First Seniority Freedom: Everyone was very helpfull. The problem was I n...
A Harvard Pilgrim First Seniority Freedom customer review by GetHuman user ~Bec from October 27th, 2017
Background on ~Bec's case
GetHuman: ~Bec - can you tell our other Harvard Pilgrim First Seniority Freedom customers when your case took place?
~Bec: Yes I can. It was morning, on October 18th.
GetHuman: Did you reach out to Harvard Pilgrim First Seniority Freedom, and if so, how?
GetHuman: And which of these common Harvard Pilgrim First Seniority Freedom customer issues best describes the reason you wanted to talk to them?
(Shows ~Bec a list of common Harvard Pilgrim First Seniority Freedom problems)
~Bec: "Make/Chase a claim" was why I was trying to call.
~Bec's review of Harvard Pilgrim First Seniority Freedom customer service
GetHuman: So how would you sum up your experience for GetHuman's Harvard Pilgrim First Seniority Freedom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bec: Everyone was very helpfull. The problem was I never receive the benefits pkg or formulary in the mail, even though twice it was said it was mailed.
GetHuman: Let's quantify your experience contacting Harvard Pilgrim First Seniority Freedom. On a scale of 1 to 5, how easy is it go get help on a Harvard Pilgrim First Seniority Freedom problem?
~Bec: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bec: I'd give them a five out of five on communication.
GetHuman: And what about Harvard Pilgrim First Seniority Freedom's ability to quickly and effectively address your problem?
~Bec: For that I would say two out of five.
GetHuman: And finally- any advice for other Harvard Pilgrim First Seniority Freedom customers?
~Bec: Call them early in the day or late. Don't forget any personal or account information you might need for Harvard Pilgrim First Seniority Freedom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bec taken from his Harvard Pilgrim First Seniority Freedom customer service problem that occurred on October 18th, 2017.
Harvard Pilgrim First Seniority Freedom
3.00 of 5 stars | 50 reviews
~Bec's Harvard Pilgrim First Seniority Freedom Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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