Havertys.com: BOUGHT **,*** LOVESEAT AN OTTOMAN..AFTER * DAYS...
A Havertys.com customer review by GetHuman user ~GUY PARKER from November 17th, 2017
Background on ~GUY PARKER's case
GetHuman: ~GUY PARKER - can you tell our other Havertys.com customers when your case took place?
~GUY PARKER: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to Havertys.com, and if so, how?
GetHuman: And which of these common Havertys.com customer issues best describes the reason you wanted to talk to them?
(Shows ~GUY PARKER a list of common Havertys.com problems)
~GUY PARKER: "Complaint" was why I was trying to call.
~GUY PARKER's review of Havertys.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Havertys.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GUY PARKER: BOUGHT **,*** LOVESEAT AN OTTOMAN..AFTER * DAYS PURE JUNK!!! WILL NOT RETURN OR EXCHANGE.. * DAY RETURN POLICY WHICH WAS NOT SHARED!! ONLY WANT TO REBUILD. CALLED STORE GM ,,,STILL NO RETURN CALL.. CANCELLED MY OTHER PURCHASES..FLOOR MODEL MUCH BETTER QUALITY THAN I RECEIVED, WOW..HORRIBLE SERVICE,NO CONCERN AT ALL..WHITE GLOVE SERVICE IS MORE LIKE BLACK GLOVE.. DO NOT SHOP HERE..BETTER OFF BUYING AS IS. TECH CAME OUT AND WANTED TO ARGUE.WHAT A JOKE ... WILL SEEK LEGAL ACTION. MESQUITE TX. LOCATION.. THANKS GUY PARKER ***-***-****
GetHuman: Let's quantify your experience contacting Havertys.com. On a scale of 1 to 5, how easy is it go get help on a Havertys.com problem?
~GUY PARKER: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GUY PARKER: I'd give them a three out of five on communication.
GetHuman: And what about Havertys.com's ability to quickly and effectively address your problem?
~GUY PARKER: For that I would say four out of five.
GetHuman: And finally- any advice for other Havertys.com customers?
~GUY PARKER: Call them early in the day or late. Don't forget any personal or account information you might need for Havertys.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GUY PARKER taken from his Havertys.com customer service problem that occurred on November 15th, 2017.
Havertys.com
2.00 of 5 stars | 1 reviews
~GUY PARKER's Havertys.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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