Hawthorn Suites: I had a terrible experience at the Hawthorne an...
A Hawthorn Suites customer review by GetHuman user ~D hannah from November 28th, 2017
Background on ~D hannah's case
GetHuman: ~D hannah - can you tell our other Hawthorn Suites customers when your case took place?
~D hannah: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Hawthorn Suites, and if so, how?
GetHuman: And which of these common Hawthorn Suites customer issues best describes the reason you wanted to talk to them?
(Shows ~D hannah a list of common Hawthorn Suites problems)
~D hannah: "Complaint" was why I was trying to call.
~D hannah's review of Hawthorn Suites customer service
GetHuman: So how would you sum up your experience for GetHuman's Hawthorn Suites customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~D hannah: I had a terrible experience at the Hawthorne and not only was the staff rude but they had no manager on site for the whole day and they kept my deposit for a room that I reported smelled like smoke at xheck in and nobody seems to be able to help me...
GetHuman: Let's quantify your experience contacting Hawthorn Suites. On a scale of 1 to 5, how easy is it go get help on a Hawthorn Suites problem?
~D hannah: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~D hannah: I'd give them a one out of five on communication.
GetHuman: And what about Hawthorn Suites's ability to quickly and effectively address your problem?
~D hannah: For that I would say two out of five.
GetHuman: And finally- any advice for other Hawthorn Suites customers?
~D hannah: Call them early in the day or late. Don't forget any personal or account information you might need for Hawthorn Suites to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~D hannah taken from his Hawthorn Suites customer service problem that occurred on November 18th, 2017.
Hawthorn Suites
1.00 of 5 stars | 6 reviews
~D hannah's Hawthorn Suites Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars
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