Hearst Magazines: Supervisor was very insulting when she tried to...
A Hearst Magazines customer review by GetHuman user ~Will go to Cooks Illustrated from November 18th, 2017
Background on ~Will go to Cooks Illustrated's case
GetHuman: ~Will go to Cooks Illustrated - can you tell our other Hearst Magazines customers when your case took place?
~Will go to Cooks Illustrated: Yes. It was evening, on November 9th.
GetHuman: Did you reach out to Hearst Magazines, and if so, how?
GetHuman: And which of these common Hearst Magazines customer issues best describes the reason you wanted to talk to them?
(Shows ~Will go to Cooks Illustrated a list of common Hearst Magazines problems)
~Will go to Cooks Illustrated: "Update Account Info" was why I was trying to call.
~Will go to Cooks Illustrated's review of Hearst Magazines customer service
GetHuman: So how would you sum up your experience for GetHuman's Hearst Magazines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Will go to Cooks Illustrated: Supervisor was very insulting when she tried to twist a *-year for $**.** offer adverstised as "**% off, best offer" into a "well, you bought one year and got two years for free." Implying as long as Hearst came through for ** issues, they could ***** customers on the other **.
GetHuman: Let's quantify your experience contacting Hearst Magazines. On a scale of 1 to 5, how easy is it go get help on a Hearst Magazines problem?
~Will go to Cooks Illustrated: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Will go to Cooks Illustrated: I'd give them a five out of five on communication.
GetHuman: And what about Hearst Magazines's ability to quickly and effectively address your problem?
~Will go to Cooks Illustrated: For that I would say three out of five.
GetHuman: And finally- any advice for other Hearst Magazines customers?
~Will go to Cooks Illustrated: Call them early in the day or late. Don't forget any personal or account information you might need for Hearst Magazines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Will go to Cooks Illustrated taken from his Hearst Magazines customer service problem that occurred on November 9th, 2017.