HearthSong.com: I ordered a gift for my nephew on the hearthson...
A HearthSong.com customer review by GetHuman user ~Kimreynolds5150 from November 20th, 2017
Background on ~Kimreynolds5150's case
GetHuman: ~Kimreynolds5150 - can you tell our other HearthSong.com customers when your case took place?
~Kimreynolds5150: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to HearthSong.com, and if so, how?
GetHuman: And which of these common HearthSong.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Kimreynolds5150 a list of common HearthSong.com problems)
~Kimreynolds5150: "Make a purchase" was why I was trying to call.
~Kimreynolds5150's review of HearthSong.com customer service
GetHuman: So how would you sum up your experience for GetHuman's HearthSong.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kimreynolds5150: I ordered a gift for my nephew on the hearthsong website on feb *th and ordered expedited shipping direct to him, as I was traveling for work. The item was CLEARLY marked in stock. Kids birthday was four days ago- I got a static email from hearthsong THIS MORNING apologizing that they didn't have the item and offering me ** percent off my NEXT order with them. Fat chance of that. You're an online retailer - are you kidding me? You'll be out of business by next year, which will be a relief for those who would have trusted you with the most basic of tasks.
GetHuman: Let's quantify your experience contacting HearthSong.com. On a scale of 1 to 5, how easy is it go get help on a HearthSong.com problem?
~Kimreynolds5150: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kimreynolds5150: I'd give them a four out of five on communication.
GetHuman: And what about HearthSong.com's ability to quickly and effectively address your problem?
~Kimreynolds5150: For that I would say one out of five.
GetHuman: And finally- any advice for other HearthSong.com customers?
~Kimreynolds5150: Call them early in the day or late. Don't forget any personal or account information you might need for HearthSong.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kimreynolds5150 taken from his HearthSong.com customer service problem that occurred on November 18th, 2017.
HearthSong.com
1.00 of 5 stars | 4 reviews
~Kimreynolds5150's HearthSong.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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