Hertzfurniture.com: Hertz furniture appears to cater to schools alt...
A Hertzfurniture.com customer review by GetHuman user ~frustrated from November 23rd, 2017
Background on ~frustrated's case
GetHuman: ~frustrated - can you tell our other Hertzfurniture.com customers when your case took place?
~frustrated: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Hertzfurniture.com, and if so, how?
GetHuman: And which of these common Hertzfurniture.com customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated a list of common Hertzfurniture.com problems)
~frustrated: "Warranty claim" was why I was trying to call.
~frustrated's review of Hertzfurniture.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertzfurniture.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated: Hertz furniture appears to cater to schools although they sell to individuals. As an individual prepare to be treated as if you are a second-class citizen. I had to pull and pry information from them and no one told me beforehand that I was expected to lift a **** table off a delivery truck by myself. When I called the company, I was treated very rudely, with a customer service representative repeatedly talking over for me. They informed me that it was my job to thoroughly read their website and that they were not required to give me a headsup. I never want to deal with this company again.
GetHuman: Let's quantify your experience contacting Hertzfurniture.com. On a scale of 1 to 5, how easy is it go get help on a Hertzfurniture.com problem?
~frustrated: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated: I'd give them a one out of five on communication.
GetHuman: And what about Hertzfurniture.com's ability to quickly and effectively address your problem?
~frustrated: For that I would say two out of five.
GetHuman: And finally- any advice for other Hertzfurniture.com customers?
~frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for Hertzfurniture.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated taken from his Hertzfurniture.com customer service problem that occurred on November 20th, 2017.
Hertzfurniture.com
2.00 of 5 stars | 3 reviews
~frustrated's Hertzfurniture.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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