HigherOne: Higher one *****! They have this new mobile dep...
A HigherOne customer review by GetHuman user ~Mommy5189 from November 21st, 2017
Background on ~Mommy5189's case
GetHuman: ~Mommy5189 - can you tell our other HigherOne customers when your case took place?
~Mommy5189: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to HigherOne, and if so, how?
GetHuman: And which of these common HigherOne customer issues best describes the reason you wanted to talk to them?
(Shows ~Mommy5189 a list of common HigherOne problems)
~Mommy5189: "Request a loan" was why I was trying to call.
~Mommy5189's review of HigherOne customer service
GetHuman: So how would you sum up your experience for GetHuman's HigherOne customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mommy5189: Higher one *****! They have this new mobile deposit I try to deposit my checks on there and they kick them back claiming they are altered and I need to mail them in which takes days to post to account and for them to get it. But when they get it they deposit them. Why is it you have a mobile deposit service and can't have it up to standards to accept deposits. Makes no sense to me they are a joke and the sad thing is it is one representative that is always rejecting my deposits and others who review them and post them. I have called and filed a complaint thinking for some reason this one employee just does not know what she is doing and is just constantly rejecting and turning people away from their service. The management takes her side and says I am not depositing something the right way, apparently it is not the representative that is doing anything wrong it is me. Really? How can you report this bank to better business bureau or something?
GetHuman: Let's quantify your experience contacting HigherOne. On a scale of 1 to 5, how easy is it go get help on a HigherOne problem?
~Mommy5189: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mommy5189: I'd give them a five out of five on communication.
GetHuman: And what about HigherOne's ability to quickly and effectively address your problem?
~Mommy5189: For that I would say three out of five.
GetHuman: And finally- any advice for other HigherOne customers?
~Mommy5189: Call them early in the day or late. Don't forget any personal or account information you might need for HigherOne to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mommy5189 taken from his HigherOne customer service problem that occurred on November 15th, 2017.